At Emjays, your happiness is our top priority! While we don’t offer refunds, we do have a fair exchange process for special cases. Here’s everything you need to know:

 Exchange Policy

• We do not offer exchanges or returns unless:
• You received a wrong item.
• The product is defective or damaged.
• In such cases, please contact us on WhatsApp at +92 3332858335 within 48 hours of receiving your order.
• Exchanges will not be processed after 48 hours.
• Items must be returned unused and in original packaging.

 Shipping Costs

• Return shipping costs are paid by the customer.
• Shipping charges are non-refundable.

 Refunds

• We do not offer cash refunds.
• If your claim (for a defective/wrong item) is approved:
• You can choose another item of equal value from our website.

 Order Cancellation

• Your order can only be cancelled within 24 hours of purchase. 
• There will be cancellation charges i.e. 6% of the paid amount; the rest of the amount will be credited to the original method of payment.
• Please allow time for the credit to appear in your account. 
• After 24 hours of purchase there is no refund.
• No order will cancel if order form will be confirmed with in 24hours.

Note:

• Kindly note changes can only be made to an order within 72 hours of placing the order.
• It is advised that clients choose outfits, sizes and colours carefully before placing orders to avoid any inconvenience later.

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We work hard to deliver quality, error-free products. If something goes wrong, we’re here to make it right—just reach out and we’ll do our best to help!